From WhatsApp message to fixed boiler, without you in the loop.
HomeTenant sits between your tenants and your engineers. It reads any language, understands a photo or voice note, and a coordinator sees the whole job through, only escalating to you when it actually needs to.
Tenant sends a message
You give every new tenant the HomeTenant WhatsApp number when they move in. From day one, anything maintenance-related goes through that one number: a leaking tap, a tripped fuse, a stuck window. In any language, as text, a photo, a voice note or a video.
The bot recognises the sender from your property roster. Property, room, name and length of tenancy are all loaded into context before the AI even reads the message. The conversation feels personal, not robotic, and it answers in the tenant's own language.
Hey, the radiator in my room hasn't worked since yesterday and it's freezing 🥶
Sorry to hear that, Aisha. Is the boiler in the kitchen running ok? (Quick check before I bring in Mike, our heating engineer.)
Yeah the boiler is fine, the others have hot water
Got it, sounds like a stuck valve on your radiator, not the boiler. I've opened ticket #142 and messaged Mike. He's offering 9–11am tomorrow. Does that work?
Yes please, I'll be in
Booked. Mike will WhatsApp you 30 mins before he arrives. In the meantime, the spare electric heater is in the hallway cupboard if you need it tonight 👍
AI triages and asks the right questions
A Claude-powered classifier reads the message, whether text, image or audio, and decides: what's the category (plumbing, electrics, heating, gas, appliance, lock/key, pest, structural), how severe is it, and can the tenant fix it themselves with clear instructions?
For ambiguous reports, it asks one or two crisp follow-up questions ("Is the kitchen boiler running ok?") to confirm the diagnosis before dispatching anyone. No engineer call-outs for a tripped RCD the tenant could reset in 30 seconds.
Anything safety-critical, whether gas, electrical or structural, bypasses the AI and pings you directly. Hard rule, no override.
- Category
- Heating
- Severity
- 2 / 3 (Normal)
- Self-serve possible
- No
- Suggested engineer
- Mike (heating)
- Tenant language
- Polish
The coordinator books the right engineer
Each property has its own engineer roster: your plumber for Acacia House, your electrician across all three properties, the heating contractor on a specific contract. HomeTenant picks the right one for that property and that category.
The coordinator messages the engineer a scoped job (what's broken, which house, when the tenant's free) and brokers a time that works for both sides. The engineer replies yes/no/proposed-time. Numbers stay private: the tenant's phone is never handed to the engineer, and yours isn't either.
- Job
- Stuck radiator valve, Room 3
- Property
- Acacia House, E8
- Tenant
- in tonight + tomorrow am
- Booked
- Tomorrow 9–11am
Reply is reformatted for the tenant
When the engineer replies, HomeTenant doesn't just forward their message. It rewrites it: friendly, clear, in the tenant's own language, with a proposed time, a polite framing, and a fallback if the tenant can't make it.
Tenants get something that reads like a thoughtful concierge, not a forwarded text chain. You read both sides in the dashboard, but you don't have to write either.
Hi Aisha, Mike our heating engineer can come tomorrow between 9 and 11am to fix the radiator. He'll message you 30 mins before. If that doesn't work, just reply and we'll find another slot 🙂
You stay in the loop, without being on call
Every conversation, every classification, every engineer reply lands in your dashboard. You can see what's open, what's booked, what's resolved, and what's still waiting, at a glance.
When something needs your judgement you get a push: an owner escalation, a tenant complaint about an engineer, a repeat issue. Otherwise, HomeTenant just works.
- Open tickets
- 3
- Awaiting engineer
- 1
- Rent confirmed this month
- 8 / 9
- Certificates due < 30 days
- 1
Repairs are just the front door.
The same coordinator runs the rest of the management, quietly, in the background.
Rent
Reminders in the tenant's language, a tenant-confirmed paid loop, and a single notification to you when it lands.
Compliance
Upload a certificate; AI reads the expiry. Gas, EICR, EPC and more tracked per property on a red, amber and green board, with reminders before they lapse and a one-click evidence pack for the council.
Proof of service
One tap sends a certificate to every tenant on the property over WhatsApp, in their own language, with the PDF attached. The send is logged and their reply is captured as a dated acknowledgement.
Move-in / move-out
Inventory captured, a move-out room-condition video for evidence, and the tenancy agreement and house rules e-signed with an audit trail.
Money
Engineer invoices in, pay by link, expenses logged, and a per-property P&L so each property's numbers are always to hand.
Recurring services
Cleaners, gardeners and inspectors on a cadence, with advance reminders before each visit.
Optional app
Anyone who'd rather have an installable app with push notifications gets one, additive to WhatsApp and never forced.
Stop being on call.
Try HomeTenant free for 30 days. No card needed. Bring your own properties, tenants and engineers, and set up in under 10 minutes.