Something broken? Just message.
HomeTenant is the maintenance line your landlord uses. Send a WhatsApp like you would to a friend. We read it, figure out what's going on, and get you help — usually within minutes.
- No app to download. No password to forget.
- Reply at 11pm — we'll triage overnight.
- Quick fixes? We'll walk you through them.
- Real issues? We book the right engineer.
- Urgent? Your landlord is pinged immediately.
Hey, the radiator in my room hasn't worked since yesterday and it's freezing 🥶
Sorry to hear that, Aisha. Is the boiler in the kitchen running ok? (Quick check before I bring in Mike, our heating engineer.)
Yeah the boiler is fine, the others have hot water
Got it — sounds like a stuck valve on your radiator, not the boiler. I've opened ticket #142 and messaged Mike. He's offering 9–11am tomorrow. Does that work?
Yes please, I'll be in
Booked. Mike will WhatsApp you 30 mins before he arrives. In the meantime, the spare electric heater is in the hallway cupboard if you need it tonight 👍
What to expect
- What can I message about?
- Anything that's broken, leaking, blocked, freezing, smelling, sparking or otherwise not right. Heating, plumbing, electrics, locks, appliances, pests — all of it. Even 'I'm not sure what this is' is fine.
- What if it's an emergency?
- If you smell gas or hear a CO alarm — leave the property, open windows, call 0800 111 999 (National Gas Emergency Service), then message us. We'll alert your landlord immediately. For all other emergencies (flood, sparks, lock-outs) just message and we'll route it straight to your landlord — no AI middleman.
- How fast will I hear back?
- Almost always within 2 minutes, 24/7. The bot replies immediately. If we need to dispatch an engineer, we'll confirm a time and you'll hear from them directly.
- Will the bot try to do the repair itself?
- It can talk you through simple fixes if you want (a tripped RCD, a stuck thermostat, a blocked drain). For anything mechanical, electrical or gas, a real engineer comes out. You decide what you're comfortable trying.
- What does my landlord see?
- They see every message and the bot's response. They can step in any time. Your messages are kept for as long as you live in the property, and you can request a copy or deletion any time.
Tenant of a HomeTenant property?
Your landlord already gave you the number — save it, message it, get help. It really is that simple.