Your tenants WhatsApp. HomeTenant handles it.
AI maintenance line for HMO landlords. Tenants send a WhatsApp message — HomeTenant triages the issue, dispatches the right engineer, and replies with clear next steps. No apps. No portals. No 11pm panic.
Hey, the radiator in my room hasn't worked since yesterday and it's freezing 🥶
Sorry to hear that, Aisha. Is the boiler in the kitchen running ok? (Quick check before I bring in Mike, our heating engineer.)
Yeah the boiler is fine, the others have hot water
Got it — sounds like a stuck valve on your radiator, not the boiler. I've opened ticket #142 and messaged Mike. He's offering 9–11am tomorrow. Does that work?
Yes please, I'll be in
Booked. Mike will WhatsApp you 30 mins before he arrives. In the meantime, the spare electric heater is in the hallway cupboard if you need it tonight 👍
Sound familiar?
Running HMOs is a maintenance business with rent attached. The small stuff eats your evenings; the big stuff arrives via a council notice.
“It's 11pm and a tenant is messaging me about a leaking shower. I forward to the plumber. He doesn't reply. I forget by morning.
“Five tenants WhatsApp me on five different threads. I lose track of which issue belongs to which house.
“A 'small' boiler issue I batted away last week just turned into a £900 emergency call-out and a furious tenant.
One number. Every property. Every issue triaged.
Give your tenants one WhatsApp number. HomeTenant identifies which tenant from which property, classifies the issue, and routes it.
Tenant messages
A tenant WhatsApps the HomeTenant number. We recognise them from your roster and open a maintenance ticket automatically.
AI triages
An LLM classifies the issue, asks any clarifying questions, and either replies with a self-serve fix or dispatches the right engineer for that property.
Engineer responds
The right engineer is messaged on WhatsApp. Their reply is reformatted into clear, friendly advice and sent back to the tenant — with you copied in on the dashboard.
Everything you wish you had at 11pm.
Designed by an HMO landlord who got tired of being the helpdesk.
WhatsApp-native
No app downloads. No portal logins. Tenants message the number you give them — same as they message you today.
Smart classification
Plumbing, electrics, heating, locks, appliances, structural — HomeTenant categorises and ranks severity, every time.
Right engineer, every time
Engineer roster per property and specialty. The bot only ever pings the plumber on your roster for that house.
Self-serve fixes
Routine issues get a polite, clear walkthrough back to the tenant — no engineer dispatched for a tripped RCD or pilot relight.
Owner escalation
Gas, electrical safety or structural concerns bypass the bot and ping you directly. Nothing slips.
Complete audit trail
Every message, every ticket, every engineer reply — searchable, exportable, ready for a council inspection or a deposit dispute.
Multi-property
Run 1 HMO or 50. Same number for tenants, separate engineer rosters per address, neat per-property reporting.
Council-ready records
Repair response times, engineer call-outs, tenant communications — all logged with timestamps for licence renewals and Section 11 audits.
Set up in 10 minutes
Add a property, paste your tenants and engineers, share the number. That's it. No training, no integrations, no IT.
Honest pricing. Per property.
No per-tenant fees. No per-message fees. No setup fees. Pause any time.
Starter
Best for: 1–3 properties
- Up to 25 tenants
- Unlimited engineers
- AI triage + self-serve replies
- Email + WhatsApp support
Growth
Best for: 4–15 properties
- Up to 150 tenants
- Per-property engineer rosters
- Council-ready audit exports
- Priority support
Pro
Best for: 16+ properties
- Unlimited tenants
- Multi-operator dashboard access
- Custom escalation rules
- Dedicated onboarding
Common questions
- Do my tenants need to install anything?
- No. Tenants WhatsApp a regular UK number. They don't need an account, app or password. If they can text, they can use HomeTenant.
- What if the AI gets it wrong?
- Two things. First, every ticket is visible to you in real time — you can intervene any time. Second, anything involving gas, electrics or structural safety bypasses the AI entirely and pings you directly. The bot is the front line, not the final say.
- Will my engineers actually use it?
- They already use WhatsApp. HomeTenant sends them a clear, scoped job message — what's broken, which property, which tenant, when can you go. They reply yes/no/proposed-time. No new app, no PDF forms.
- What about GDPR and tenant data?
- UK-hosted infrastructure, tenant phone numbers are stored E.164, conversations are encrypted at rest. Tenants can request export or deletion from your dashboard. We never share data with engineers beyond what's needed to attend the job.
- Can I cancel anytime?
- Yes. Monthly billing, no annual lock-in. Export your ticket history as CSV on the way out — your data belongs to you.
Stop being on call.
Try HomeTenant free for 14 days. No card needed. Bring your own properties, tenants and engineers — set up in under 10 minutes.