Your tenants WhatsApp. HomeTenant handles it.
A virtual manager for your rental properties, running over WhatsApp, whether you let single flats or large HMOs. Tenants message in any language. HomeTenant fixes repairs end to end, chases rent, keeps your compliance in date, runs move-ins and move-outs, and handles the money. No apps. No portals. No 11pm panic.
Hey, the radiator in my room hasn't worked since yesterday and it's freezing 🥶
Sorry to hear that, Aisha. Is the boiler in the kitchen running ok? (Quick check before I bring in Mike, our heating engineer.)
Yeah the boiler is fine, the others have hot water
Got it, sounds like a stuck valve on your radiator, not the boiler. I've opened ticket #142 and messaged Mike. He's offering 9–11am tomorrow. Does that work?
Yes please, I'll be in
Booked. Mike will WhatsApp you 30 mins before he arrives. In the meantime, the spare electric heater is in the hallway cupboard if you need it tonight 👍
Sound familiar?
Letting property is a maintenance business, a rent-collection business, and a compliance business, all landing in your WhatsApp at once. The small stuff eats your evenings; the big stuff arrives via a council notice.
“It's 11pm and a tenant is messaging me about a leaking shower. I forward to the plumber. He doesn't reply. I forget by morning.
“Chasing five tenants for rent across five WhatsApp threads, then trying to remember who's actually paid and who's fobbing me off.
“My gas certificate expired and I didn't clock it until the tenant asked. One missed date and I'm the one in front of the council.
One number. Every property. The whole job done.
Give your tenants one WhatsApp number. HomeTenant recognises which tenant from which property, works out what's needed, and sees it through. Your number is never handed to an engineer, or to any of your tenants.
Tenant messages
A tenant WhatsApps the HomeTenant number in any language, with a photo, a voice note or a video. We recognise them from your roster and open the right job automatically.
AI triages
An LLM classifies the issue, asks any clarifying questions, and either walks the tenant through a self-serve fix or picks the right engineer for that property and specialty.
Coordinator closes the loop
The coordinator messages the engineer, brokers a time everyone can make, confirms it back to the tenant in their language, and marks the job done, all while you watch from the dashboard.
Not a triage bot. A whole lettings manager.
The jobs a human manager charges 10–15% of rent for, running over WhatsApp for one clear price per property.
Repairs, done end to end
AI triage plus a coordinator that dispatches the right engineer, brokers the appointment and closes the loop. The tenant's number is never shared.
Rent chased and confirmed
Automatic reminders in the tenant's language, a tenant-confirmed rent-paid loop, and the owner notified once it lands. No more five-thread chasing.
Compliance kept in date
Gas, EICR, EPC and the rest tracked with AI cert-date extraction. Upload a certificate, HomeTenant reads the expiry, reminds you before it lapses, sends it to every tenant in their own language, and records that they acknowledged it.
Move-in and move-out
Inventory capture, a move-out room-condition video for evidence, and native e-signing of the tenancy agreement and house rules with a full audit trail.
The money, handled
Engineer invoicing with pay-by-link, expense logging, and a per-property P&L so you can see what each property actually makes.
Recurring services
Cleaners, gardeners and inspectors on a cadence (weekly, fortnightly, every N weeks) with advance reminders before each visit.
Your tenants speak every language. So does HomeTenant.
Tenants come from everywhere. HomeTenant reads a message in any language and replies in that same language. No translation apps, no "sorry, English only", no misunderstandings about a safety instruction.
- Tenants write in whatever language they're comfortable in.
- Replies come back in their language, automatically.
- Photos, voice notes and video are understood too. A picture or video of the leak often says more than words.
- Bot-initiated messages (rent, compliance, reminders) go out in each tenant's preferred language.
Cześć, w łazience kapie z sufitu 💧
Dziękuję, już się tym zajmuję. Wysyłam hydraulika.
Bună, nu am apă caldă de azi dimineață
Am înțeles. Verific centrala și revin cu o programare.
دروازے کا تالا ٹوٹ گیا ہے، اندر نہیں جا سکتا
فکر نہ کریں۔ میں ابھی مالک کو اطلاع دے رہا ہوں۔
One inbox. Every tenant answered in their own language.
One click, and you're ready for the council.
Licensing checks, a tribunal, a deposit dispute: the moment someone asks you to show your working, HomeTenant exports a per-property evidence pack as a PDF and CSV. The paperwork is already done because the day-to-day made it.
It's your own record, assembled for you. It isn't legal advice.
- Certificates binder: Gas, EICR, EPC and more, with dates and status.
- Repairs log: Every issue with response times, and hazards flagged.
- Proof of service: Which tenant received which certificate, and when they acknowledged it.
- Deposit & e-sign audit: Signatures, timestamps, IP and consent trail.
- Inventory: Move-in condition and move-out evidence.
Everything you wish you had at 11pm.
Designed by an HMO landlord who got tired of being the helpdesk.
WhatsApp-native
No app downloads. No portal logins. Tenants message the number you give them, same as they message you today.
Optional app, if they prefer
Tenants, engineers or owners who'd rather have an installable app get one: a chat channel with push notifications, additive to WhatsApp, never forced.
Right engineer, every time
Engineer roster per property and specialty. The coordinator only ever pings the plumber on your roster for that house.
Self-serve fixes
Routine issues get a polite, clear walkthrough back to the tenant. No engineer is dispatched for a tripped RCD or a pilot relight.
Owner escalation
Gas, electrical safety or structural concerns bypass the bot and ping you directly. Nothing slips.
Complete audit trail
Every message, every ticket, every engineer reply: searchable, exportable, ready for a council inspection or a deposit dispute.
Numbers stay private
Tenants and engineers coordinate through HomeTenant. Your personal number, and theirs, is never handed across.
Multi-property
Run 1 property or 50. Same number for tenants, separate engineer rosters per address, neat per-property reporting and P&L.
Set up in 10 minutes
Add a property, paste your tenants and engineers, share the number. That's it. No training, no integrations, no IT.
Honest pricing. One plan.
£17.99 per property, per month, covering up to 6 tenants, then £3 a month per extra tenant. Everything included for every landlord. No tiers, no per-message fees, no setup fees.
covered by the base price
6 tenants, all included
base + 2 extra tenants at £3
Billed per property and summed across your properties, monthly or annual (2 months free). 30-day free trial, no card.
Common questions
- Is this just a chatbot, or does it actually manage the property?
- It manages. Triage is the front door, but the coordinator books engineers, the rent loop chases and confirms payments, compliance dates are tracked and flagged, move-ins and move-outs are documented and e-signed, and the money is invoiced and reconciled into a per-property P&L. You approve; HomeTenant does the legwork.
- What languages do you support?
- Whatever your tenants write in. HomeTenant reads the incoming message and replies in the same language, and sends its own reminders in each tenant's preferred language. It also understands photos, voice notes and video, not just text.
- Do my tenants need to install anything?
- No. Tenants WhatsApp a regular UK number. No account, no app, no password. If they'd rather have an installable app with push notifications, that's available too, but it's optional and additive. WhatsApp stays the default.
- What if the AI gets it wrong?
- Every ticket is visible to you in real time, and you can step in whenever you want. Anything involving gas, electrics or structural safety bypasses the AI entirely and pings you directly. The bot is the front line, not the final say, and it escalates ambiguous safety calls rather than guessing.
- Will this help at a council inspection or a deposit dispute?
- Yes. Because the day-to-day is logged as it happens, you can export a per-property Compliance & Audit Evidence Pack as a PDF and CSV in one click: certificates, a repairs log with response times, proof that each tenant received and acknowledged their certificates, the deposit and e-sign audit, and the inventory. It's your own record, assembled for you, not legal advice.
- Can I cancel anytime?
- Yes. Monthly billing by default (annual is optional, with two months free), and you can cancel any time. Export your history as CSV on the way out. Your data belongs to you.
Stop being on call.
Try HomeTenant free for 30 days. No card needed. Bring your own properties, tenants and engineers, and set up in under 10 minutes.